Servis E02 washing machine: what it means & what to check

What E02 actually means

The machine isn't getting enough water in the time it expects, so it has stopped the programme.

Servis washing machines fill to a set level within a set time. If the water level sensor doesn't see enough water arriving, the machine gives up and shows E02 rather than washing dry. It's most often a supply problem outside the machine rather than a fault inside it.

What E02 looks like on a Servis washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Servis washing machine, E02 usually shows up as one or more of these:

Not filling with water
No water going in
Takes for ever to fill
Stops right at the start of the cycle
Overfilling, or won't stop filling
Stops with water still inside
Fills and drains over and over
E02 flashing on the display

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Water tap turned off or only partly open
Kinked or trapped fill hose
Blocked filter in the inlet hose or tap connection
Low mains water pressure, or supply turned off in the house
Faulty water inlet valve or level sensor inside the machine

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Check the tap feeding the machine is fully open
Look along the fill hose for kinks or crushed sections behind the machine
Run a nearby cold tap to confirm you have normal water pressure
Turn the machine off at the wall for a minute, then switch back on and restart the programme
Unscrew the fill hose from the tap only if you're comfortable doing so with the tap off, and rinse the small mesh filter clean

Which Servis models show E02

E02 means the same thing on all 10 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

L510W · W714F4HDB · W714F4HDS · W714F4HDW · W812F4HDB · W812F4HDS · W812F4HDW · W814FGHDB · W814FGHDS · W814FGHDW

Common questions about Servis E02

What does E02 mean on a Servis washing machine?

The machine isn't getting enough water in the time it expects, so it has stopped the programme. Servis washing machines fill to a set level within a set time. If the water level sensor doesn't see enough water arriving, the machine gives up and shows E02 rather than washing dry. It's most often a supply problem outside the machine rather than a fault inside it.

Can I fix Servis E02 myself?

There are 5 checks you can safely do yourself first.

Check the tap feeding the machine is fully open.
Look along the fill hose for kinks or crushed sections behind the machine.
Run a nearby cold tap to confirm you have normal water pressure.
Turn the machine off at the wall for a minute, then switch back on and restart the programme.
Unscrew the fill hose from the tap only if you're comfortable doing so with the tap off, and rinse the small mesh filter clean.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair Servis E02?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E02?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Servis washing machine codes

All Servis fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Servis E02 error — washing machine