What E02 actually means
The machine isn't getting enough water in the time it expects, so it has stopped the programme.
Servis washing machines fill to a set level within a set time. If the water level sensor doesn't see enough water arriving, the machine gives up and shows E02 rather than washing dry. It's most often a supply problem outside the machine rather than a fault inside it.
What usually causes it
- Water tap turned off or only partly open
- Kinked or trapped fill hose
- Blocked filter in the inlet hose or tap connection
- Low mains water pressure, or supply turned off in the house
- Faulty water inlet valve or level sensor inside the machine
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Check the tap feeding the machine is fully open
- Look along the fill hose for kinks or crushed sections behind the machine
- Run a nearby cold tap to confirm you have normal water pressure
- Turn the machine off at the wall for a minute, then switch back on and restart the programme
- Unscrew the fill hose from the tap only if you're comfortable doing so with the tap off, and rinse the small mesh filter clean
When to call someone
This sometimes clears with the checks above. If it comes back, it needs looking at properly. We cover Nottinghamshire, Derbyshire and Leicestershire, and it's £66 including VAT for an engineer to come out and diagnose it — £84 in total if it's repaired on the visit with no parts needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other Servis washing machine codes
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- Servis E06 — The machine has lost the signal that tells it how fast the d…
- Servis E09 — The machine has spotted that the mains electricity reaching …
- Servis E10 — The machine can't get a sensible reading from the sensor tha…