What E02 actually means
One of the temperature sensors inside your fridge freezer has failed or lost its connection, so the appliance can no longer read the temperature properly.
The control board relies on small temperature sensors (NTC probes) to know how cold each compartment is. E02 means the second of these sensors is reading as a short circuit or an open circuit, in other words the board is getting nonsense back from it or nothing at all. Cooling may carry on in a fallback mode or stop altogether, and temperatures can drift without the machine knowing.
What E02 looks like on a Electrolux fridge freezer
Most people find this page having searched for what the machine is doing rather than the code itself. On a Electrolux fridge freezer, E02 usually shows up as one or more of these:
- Fridge freezer door won't open
- Door won't lock or click shut
- Door lock light flashing
- Door stuck shut with the load inside
- Won't start even with the door closed
- Not heating the water
- Washing coming out cold
- Cycle takes far longer than it should
Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.
What usually causes it
- A failed temperature sensor in the cabinet
- A loose or corroded plug on the sensor wiring
- Damp or ice build-up around the sensor
- A fault on the main control board misreading the sensor
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Turn the appliance off at the socket for a minute, then switch it back on to see if the code clears
- Check the door is closing fully and the seal is not folded over, as heavy frosting around the sensor can contribute
- Move the food away from the back wall and vents so air can circulate
- Note the actual fridge and freezer temperatures with a thermometer so you know whether food is still safe
Which Electrolux models show E02
E02 means the same thing on all 14 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.
AKA23 · EPF18V1O8 · EPF18V1O9 · EPF27V1O9 · EPF36V1O8 · ESD09HRA · EUC2404 · EWUD040F8B · EXH09HX1WI · EXM12HJESI · EXP08CN1W6 · EXP09CL1WI · LNT8MB36B · WKU60DSP
Common questions about Electrolux E02
What does E02 mean on a Electrolux fridge freezer?
One of the temperature sensors inside your fridge freezer has failed or lost its connection, so the appliance can no longer read the temperature properly. The control board relies on small temperature sensors (NTC probes) to know how cold each compartment is. E02 means the second of these sensors is reading as a short circuit or an open circuit, in other words the board is getting nonsense back from it or nothing at all. Cooling may carry on in a fallback mode or stop altogether, and temperatures can drift without the machine knowing.
Can I fix Electrolux E02 myself?
There are 4 checks you can safely do yourself first.
- Turn the appliance off at the socket for a minute, then switch it back on to see if the code clears.
- Check the door is closing fully and the seal is not folded over, as heavy frosting around the sensor can contribute.
- Move the food away from the back wall and vents so air can circulate.
- Note the actual fridge and freezer temperatures with a thermometer so you know whether food is still safe.
This one usually needs an engineer once you have tried them.
How much does it cost to repair Electrolux E02?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Tried the checks and it's still showing E02?
This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.
What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most fridge freezer faults are seen same day or next day.
Call 0115 648 0929 Book online — postcode and number is all we need
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other Electrolux fridge freezer codes
- Electrolux E03 — The control board has lost a sensible reading from one of th…
- Electrolux E07 — The fridge freezer has decided its automatic defrost heater …
- Electrolux E08 — The fridge freezer has detected that the electricity reachin…
- Electrolux E09 — The freezer has been warmer than -9", so the fridge is warni…
- Electrolux E10 — The fridge side has been warmer than 10°C for 20 minutes and…
- Electrolux E11 — The fridge side is running warmer than it should, and the ap…
- Electrolux F07 — The control board has decided the freezer side isn't cooling…
- Electrolux E00 — The control board has lost proper communication with the dis…
All Electrolux fault codes and repairs →