Electrolux E97 washer dryer: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E97 actually means

The programme you've selected doesn't exist in the machine's internal programme data, so the control board refuses to run anything.

At switch-on the main board reads the selector table to see which programme has been chosen, then looks that programme up in its cycle table. On E97 the reference is there but the matching cycle data isn't, so the board has no instructions to run and blocks the machine. It's a software/configuration fault on the control side, not a mechanical one — you'll see the code and the machine will sit there, and the buzzer may beep in short bursts as this is one of the alarms Electrolux deliberately shows the owner rather than hiding.

What E97 looks like on a Electrolux washer dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Electrolux washer dryer, E97 usually shows up as one or more of these:

No function at all
Dead — nothing lights up
Lights flashing and nothing happening
Programme won't start
Machine tripping the electrics
E97 flashing on the display
Beeping and showing E97

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Corrupted or partly unreadable programme data in the control board's memory
The wrong configuration file loaded into the board — common after a board swap or a software update
A control board fitted that isn't configured for this exact model or programme range
A genuine failure of the main board's memory

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Switch the machine off at the wall, leave it a minute, then power it back up — an occasional read glitch clears on a restart
Cancel or reset the current cycle, then select a different programme and see whether the machine will start

Which Electrolux models show E97

E97 means the same thing on all 3 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

AWF8024D3SC · EA2F6820CF · EDH803J5WCR

Common questions about Electrolux E97

What does E97 mean on a Electrolux washer dryer?

The programme you've selected doesn't exist in the machine's internal programme data, so the control board refuses to run anything. At switch-on the main board reads the selector table to see which programme has been chosen, then looks that programme up in its cycle table. On E97 the reference is there but the matching cycle data isn't, so the board has no instructions to run and blocks the machine. It's a software/configuration fault on the control side, not a mechanical one — you'll see the code and the machine will sit there, and the buzzer may beep in short bursts as this is one of the alarms Electrolux deliberately shows the owner rather than hiding.

Can I fix Electrolux E97 myself?

There are 2 checks you can safely do yourself first.

Switch the machine off at the wall, leave it a minute, then power it back up — an occasional read glitch clears on a restart.
Cancel or reset the current cycle, then select a different programme and see whether the machine will start.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Electrolux E97?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E97?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washer dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Electrolux washer dryer codes

All Electrolux fault codes and repairs →

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Electrolux E97 error — washer dryer