Flavel E25 fridge freezer: what it means & what to check

What E25 actually means

The control board has lost a sensible reading from the temperature sensor that monitors the UVC hygiene lamp, so it flags a fault rather than running that lamp.

Some Flavel fridge freezers carry a UVC lamp as an air-freshening/hygiene feature, and it has its own temperature sensor so the board knows the lamp is running within limits. E25 means that sensor is reading out of range or not reporting at all — an open or shorted sensor, a loose plug at the board, or a board fault. It is a fault with the monitoring of that feature, not with the cooling system, so the compressor and fans carry on as normal.

What E25 looks like on a Flavel fridge freezer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Flavel fridge freezer, E25 usually shows up as one or more of these:

Not heating the water
Washing coming out cold
Cycle takes far longer than it should
Not cooling
Freezer not freezing
Ice building up at the back
Food going off in the fridge
Running constantly and never getting cold

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Loose or disconnected plug on the UVC lamp sensor wiring
Faulty UVC lamp temperature sensor
Damaged or chafed sensor cable
Control board no longer reading the sensor correctly

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the appliance off at the socket for a minute, then switch it back on — occasionally the code clears and does not return
Check the fridge and freezer are still holding temperature and food is frozen hard; if they are, there is no rush
Note whether the code comes straight back after the power cycle, as that is the first thing an engineer will ask

Which Flavel models show E25

E25 means the same thing on all 2 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

7248541919 · 7248741919

Common questions about Flavel E25

What does E25 mean on a Flavel fridge freezer?

The control board has lost a sensible reading from the temperature sensor that monitors the UVC hygiene lamp, so it flags a fault rather than running that lamp. Some Flavel fridge freezers carry a UVC lamp as an air-freshening/hygiene feature, and it has its own temperature sensor so the board knows the lamp is running within limits. E25 means that sensor is reading out of range or not reporting at all — an open or shorted sensor, a loose plug at the board, or a board fault. It is a fault with the monitoring of that feature, not with the cooling system, so the compressor and fans carry on as normal.

Can I fix Flavel E25 myself?

There are 3 checks you can safely do yourself first.

Turn the appliance off at the socket for a minute, then switch it back on — occasionally the code clears and does not return.
Check the fridge and freezer are still holding temperature and food is frozen hard; if they are, there is no rush.
Note whether the code comes straight back after the power cycle, as that is the first thing an engineer will ask.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Flavel E25?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E25?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most fridge freezer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Flavel fridge freezer codes

All Flavel fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Flavel E25 error — fridge freezer