Servis E11 washer dryer: what it means & what to check

What E11 actually means

The main control board has lost communication with the separate board that runs the drying side of the machine, so the appliance stops rather than attempt a dry.

On the LD752W the washing and drying functions are controlled by two boards that talk to each other over a wiring loom. When the main board sends a signal and gets nothing sensible back from the dryer board, it flags E11 and abandons the cycle — usually as soon as the programme tries to move into the drying phase. Washing itself may appear normal right up to that point, which is why owners often think the fault is with the heater or the fan.

What E11 looks like on a Servis washer dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Servis washer dryer, E11 usually shows up as one or more of these:

Not drying
Blowing cold air
Clothes still damp at the end
Takes hours to dry
Not drying properly
Takes hours to dry a load
Getting hot but the clothes stay damp
No function at all

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A loose or corroded plug on one of the control boards
A damaged or chafed wiring loom between the two boards
A failed dryer control board
Supply voltage outside the range the boards will tolerate, or a very damp, cold installation
A failed main control board (less common, and usually only found after the loom and dryer board are ruled out)

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall socket for a minute, then switch it back on and retry — a one-off communication glitch will sometimes clear
Try a wash-only programme with no drying selected; if that completes, it points firmly at the drying side and is useful information for the engineer
Make sure the room isn't unusually cold or damp and that the machine isn't plugged into an extension lead or multi-way adaptor

Which Servis models show E11

E11 means the same thing on this model. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

LD752W

Common questions about Servis E11

What does E11 mean on a Servis washer dryer?

The main control board has lost communication with the separate board that runs the drying side of the machine, so the appliance stops rather than attempt a dry. On the LD752W the washing and drying functions are controlled by two boards that talk to each other over a wiring loom. When the main board sends a signal and gets nothing sensible back from the dryer board, it flags E11 and abandons the cycle — usually as soon as the programme tries to move into the drying phase. Washing itself may appear normal right up to that point, which is why owners often think the fault is with the heater or the fan.

Can I fix Servis E11 myself?

There are 3 checks you can safely do yourself first.

Turn the machine off at the wall socket for a minute, then switch it back on and retry — a one-off communication glitch will sometimes clear.
Try a wash-only programme with no drying selected; if that completes, it points firmly at the drying side and is useful information for the engineer.
Make sure the room isn't unusually cold or damp and that the machine isn't plugged into an extension lead or multi-way adaptor.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Servis E11?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E11?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washer dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Servis washer dryer codes

All Servis fault codes and repairs →

What this looks like when it happens

washer dryer not drying

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Servis E11 error — washer dryer