What is actually happening
The machine fills, then holds the cycle while the element brings the water up to the selected temperature. If the element has failed open-circuit the temperature never rises, so the machine either waits indefinitely, jumps to the next stage with cold water, or stops with a heater fault code. Clothes come out looking washed but not clean, and greasy marks stay put.
The Candy fault codes that point at this
A Candy washing machine will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to not heating the water:
- E00 — The machine's main control board has either failed or has never been programmed with the settings for your model, so it can't run a cycle.
- E05 — The washing machine can't get a sensible reading from the sensor that measures water temperature, so it stops rather than heat blindly.
- E11 — The machine has lost the electrical circuit it needs to heat the air for drying, so it stops rather than run a dry cycle that would never get warm.
- E12 — The drying part of the cycle isn't heating up — the drum is turning but the air going through it is staying cold, so the machine stops and flags it.
- E14 — The machine has decided the water isn't heating up as it should, and has stopped the cycle rather than carry on washing cold.
- E15 — The washing machine's main control board has either failed or has never been given its software settings, so the machine won't run.
- E16 — The washing machine has detected an electrical fault in the water heating element and has shut the cycle down to protect itself.
- E18 — The machine's main control board isn't reading the mains electricity supply properly, so it shuts the cycle down.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a Candy washing machine
- A failed heating element — the usual cause, and the cheapest of these to put right
- A failed NTC temperature sensor, so the machine cannot read the water temperature
- Heavy limescale on the element, common in hard-water areas
- A control board fault where the element itself tests fine
What you can safely check yourself
- Run a hot cycle and put a hand flat on the door glass twenty minutes in — it should be noticeably warm
- Note whether the cycle stalls at the same point every time, which points at heating rather than the program
Still not heating the water?
Most of these need an engineer once the checks above are done. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on Candy machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my Candy washing machine not heating the water?
Cold washes run fine but anything with a temperature either runs cold or stalls partway through. The machine fills, then holds the cycle while the element brings the water up to the selected temperature. If the element has failed open-circuit the temperature never rises, so the machine either waits indefinitely, jumps to the next stage with cold water, or stops with a heater fault code. Clothes come out looking washed but not clean, and greasy marks stay put.
Can I fix a Candy washing machine not heating the water myself?
Run a hot cycle and put a hand flat on the door glass twenty minutes in — it should be noticeably warm. Note whether the cycle stalls at the same point every time, which points at heating rather than the program. Beyond those checks this one normally needs an engineer.
What Candy error codes mean not heating the water?
Candy washing machines report this through their own fault codes. The ones that point at not heating the water are E00, E05, E11, E12, E14, E15. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a Candy washing machine repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Other Candy washing machine faults
- washing machine not draining
- washing machine not spinning
- washing machine leaking water
- washing machine making a loud noise
- washing machine door will not open
- washing machine will not turn on