What is actually happening
Genuinely dead is usually a supply problem rather than the machine. Before anything else it is worth proving the socket, because a tripped RCD or a failed plug fuse accounts for a good share of these. Where the supply is proven good, the fault is normally the mains filter, the on/off switch or the control board.
The Candy fault codes that point at this
A Candy washing machine will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to will not turn on:
- E00 — The machine's main control board has either failed or has never been programmed with the settings for your model, so it can't run a cycle.
- E03 — The machine tried to pump the water out, didn't manage it in the time allowed, and has stopped with a drum still holding water.
- E04 — The machine has taken on too much water and the anti-flood safety in the pressure switch has cut in three times, so it has locked itself out to avoid a flood.
- E05 — The washing machine can't get a sensible reading from the sensor that measures water temperature, so it stops rather than heat blindly.
- E06 — The machine's main control board has lost or corrupted the settings stored in its memory, so it won't run a cycle.
- E07 — The machine can't get a proper reading from the door lock — the control board thinks the door interlock is stuck in the locked position.
- E08 — The control board isn't getting a sensible speed signal back from the motor, so it shuts the cycle down rather than run the drum blind.
- E09 — The main circuit board that drives the drum motor has failed, so the machine cuts out rather than run the motor.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a Candy washing machine
- A tripped RCD or breaker in the consumer unit, often caused by the machine itself
- A blown plug fuse or a failed socket
- A failed mains interference filter — a common failure and an easy one to test
- A failed on/off switch or door switch
- A failed control board
What you can safely check yourself
- Plug something you know works into the same socket
- Check the consumer unit for a tripped breaker or RCD
- Check the plug fuse
- If the RCD trips again the moment the machine is switched on, stop and leave it off — that is an electrical fault, not a nuisance trip
Still will not turn on?
Most of these need an engineer once the checks above are done. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on Candy machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my Candy washing machine will not turn on?
No lights, no display and no response — the machine appears completely dead. Genuinely dead is usually a supply problem rather than the machine. Before anything else it is worth proving the socket, because a tripped RCD or a failed plug fuse accounts for a good share of these. Where the supply is proven good, the fault is normally the mains filter, the on/off switch or the control board.
Can I fix a Candy washing machine will not turn on myself?
Plug something you know works into the same socket. Check the consumer unit for a tripped breaker or RCD. Check the plug fuse. If the RCD trips again the moment the machine is switched on, stop and leave it off — that is an electrical fault, not a nuisance trip. Beyond those checks this one normally needs an engineer.
What Candy error codes mean will not turn on?
Candy washing machines report this through their own fault codes. The ones that point at will not turn on are E00, E03, E04, E05, E06, E07. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a Candy washing machine repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Other Candy washing machine faults
- washing machine not draining
- washing machine not spinning
- washing machine leaking water
- washing machine making a loud noise
- washing machine not heating the water
- washing machine door will not open