What is actually happening
On a fridge freezer the freezer side normally does the cooling for both compartments, so a freezer that has stopped freezing while the fridge is still cold is unusual and points at airflow rather than the compressor. The most common cause of all is a thick layer of ice on the evaporator, which stops air moving over the coil no matter how well the compressor is working.
The Electrolux fault codes that point at this
A Electrolux freezer will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to not freezing:
- E00 — The control board has lost proper communication with the display, or has failed its own internal memory check, so the appliance stops normal running and shows a fault instead.
- E01 — The fridge freezer has lost a reliable reading from the freezer's temperature sensor, so it can't tell how cold the freezer actually is.
- E02 — One of the temperature sensors inside your fridge freezer has failed or lost its connection, so the appliance can no longer read the temperature properly.
- E03 — The control board has lost a sensible reading from one of the fridge freezer's temperature sensors and has flagged it as a fault.
- E07 — The fridge freezer has decided its automatic defrost heater isn't doing its job, so the ice on the internal evaporator won't be cleared.
- E08 — The fridge freezer has detected that the electricity reaching it is too low, so it has flagged a low-voltage fault rather than risk running the compressor.
- E09 — The freezer has been warmer than -9", so the fridge is warning you it isn't cold enough.
- E10 — The fridge side has been warmer than 10°C for 20 minutes and the appliance is warning you about it.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a Electrolux freezer
- A failed defrost heater or defrost timer, letting ice build up over the evaporator
- A failed evaporator fan, so cold air never circulates
- A door left ajar or a failed door seal, packing the compartment with frost
- A refrigerant leak
- A failed thermostat or sensor
What you can safely check yourself
- Empty it and defrost it fully for twenty-four hours with the door open, then run it again — if it works and then fails a few weeks later, that is the defrost system
- Check the door seal and that nothing is holding the door open
- Listen for the fan when the door switch is held in
Still not freezing?
Most of these need an engineer once the checks above are done. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on Electrolux machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my Electrolux freezer not freezing?
The freezer is running but the contents are soft or thawing. On a fridge freezer the freezer side normally does the cooling for both compartments, so a freezer that has stopped freezing while the fridge is still cold is unusual and points at airflow rather than the compressor. The most common cause of all is a thick layer of ice on the evaporator, which stops air moving over the coil no matter how well the compressor is working.
Can I fix a Electrolux freezer not freezing myself?
Empty it and defrost it fully for twenty-four hours with the door open, then run it again — if it works and then fails a few weeks later, that is the defrost system. Check the door seal and that nothing is holding the door open. Listen for the fan when the door switch is held in. Beyond those checks this one normally needs an engineer.
What Electrolux error codes mean not freezing?
Electrolux freezers report this through their own fault codes. The ones that point at not freezing are E00, E01, E02, E03, E07, E08. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a Electrolux freezer repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.