What is actually happening
The machine opens a valve at the back to fill, and watches the pressure system to know when it has enough. No water at all usually means the supply, the valve or a blocked inlet filter. Water that fills and immediately drains away points at the drain hose being fitted too low, siphoning the water straight back out.
The Electrolux fault codes that point at this
A Electrolux washing machine will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to not filling with water:
- C02 — The machine isn't getting water into the main wash compartment, so it has stopped rather than run a cycle with an empty drum.
- E10 — The machine isn't getting water in fast enough, so it has paused and is asking you to check the tap.
- E11 — The machine hasn't taken in enough water in the time allowed, so it has paused the cycle.
- E12 — The machine tried to take in water during the drying part of the cycle and didn't get enough within the time allowed, so it has paused with the door locked.
- E13 — The machine has had to keep topping itself up with water during the cycle, which tells the control board water is escaping somewhere — so it drains down and stops with the door locked.
- E20 — The machine can't get the water out, and Electrolux flags it as a blocked drain filter.
- E21 — The machine hasn't managed to pump the water out in the time allowed, so it has paused the cycle with the door locked and water still in the drum.
- E30 — The machine can't get a sensible reading of how much water is in the drum, so it stops rather than carry on blind.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a Electrolux washing machine
- The inlet tap turned off, or a kinked fill hose
- A blocked filter gauze in the inlet hose connection — it clogs with grit from the mains
- A failed water inlet valve
- A blocked or disconnected pressure chamber hose, so the machine misreads the level
What you can safely check yourself
- Check the tap behind the machine is fully open and the fill hose is not kinked
- Turn the tap off, unscrew the fill hose at the tap end and check the small gauze filter for grit
- Listen at the start of a cycle — a buzz with no water points at the valve
Still not filling with water?
If the checks above have not sorted it, it needs looking at properly. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on Electrolux machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my Electrolux washing machine not filling with water?
The cycle starts but no water comes in, so nothing happens. The machine opens a valve at the back to fill, and watches the pressure system to know when it has enough. No water at all usually means the supply, the valve or a blocked inlet filter. Water that fills and immediately drains away points at the drain hose being fitted too low, siphoning the water straight back out.
Can I fix a Electrolux washing machine not filling with water myself?
Check the tap behind the machine is fully open and the fill hose is not kinked. Turn the tap off, unscrew the fill hose at the tap end and check the small gauze filter for grit. Listen at the start of a cycle — a buzz with no water points at the valve. Those checks fix it more often than not.
What Electrolux error codes mean not filling with water?
Electrolux washing machines report this through their own fault codes. The ones that point at not filling with water are C02, E10, E11, E12, E13, E20. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a Electrolux washing machine repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Other Electrolux washing machine faults
- washing machine not draining
- washing machine not spinning
- washing machine leaking water
- washing machine making a loud noise
- washing machine not heating the water
- washing machine door will not open