Flavel E11 fridge freezer: what it means & what to check

What E11 actually means

The temperature sensor that watches the cooling coil behind the convertible "multizone" compartment has stopped giving the control board a sensible reading.

These fridge freezers have a switchable compartment — the one you can set to fridge or freezer temperatures — and it has its own evaporator with a sensor clipped to it. That sensor tells the board how cold the coil is and when to run a defrost. When the reading goes open-circuit, short-circuit or wildly out of range, the board flags E11 and falls back on a fixed timed pattern, so the multizone drawer may run too warm, too cold, or ice up.

What E11 looks like on a Flavel fridge freezer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Flavel fridge freezer, E11 usually shows up as one or more of these:

Fridge freezer door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
Not heating the water
Washing coming out cold
Cycle takes far longer than it should

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A loose or corroded plug on the sensor lead behind the compartment
The sensor itself has failed and reads out of range
Damaged or chafed sensor wiring inside the cabinet
Heavy frost or water ingress around the sensor and its connector
Less often, a fault on the control board that reads the sensor

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the appliance off at the socket for a minute, then back on — occasionally the code was logged from a one-off glitch and does not return
Check the multizone compartment is set to the temperature you actually want, and note whether it is holding it
Make sure food and packaging are not jammed against the back wall or over the air vents, and that the drawer or door shuts fully
Keep an eye on food in that compartment while you wait for a repair, and move anything you cannot risk losing to the main freezer

Which Flavel models show E11

E11 means the same thing on all 2 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

7248541919 · 7248741919

Common questions about Flavel E11

What does E11 mean on a Flavel fridge freezer?

The temperature sensor that watches the cooling coil behind the convertible "multizone" compartment has stopped giving the control board a sensible reading. These fridge freezers have a switchable compartment — the one you can set to fridge or freezer temperatures — and it has its own evaporator with a sensor clipped to it. That sensor tells the board how cold the coil is and when to run a defrost. When the reading goes open-circuit, short-circuit or wildly out of range, the board flags E11 and falls back on a fixed timed pattern, so the multizone drawer may run too warm, too cold, or ice up.

Can I fix Flavel E11 myself?

There are 4 checks you can safely do yourself first.

Turn the appliance off at the socket for a minute, then back on — occasionally the code was logged from a one-off glitch and does not return.
Check the multizone compartment is set to the temperature you actually want, and note whether it is holding it.
Make sure food and packaging are not jammed against the back wall or over the air vents, and that the drawer or door shuts fully.
Keep an eye on food in that compartment while you wait for a repair, and move anything you cannot risk losing to the main freezer.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Flavel E11?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E11?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most fridge freezer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Flavel fridge freezer codes

All Flavel fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Flavel E11 error — fridge freezer