Flavel E23 fridge freezer: what it means & what to check

What E23 actually means

The fridge freezer's network connection has failed a self-check — it can't reach the network it's meant to talk to. It isn't a cooling fault.

E23 is logged when the appliance runs a ping test and gets no response, so the control board flags that the network side isn't communicating. It sits alongside E22 as the same 'ping test couldn't be done' condition, and the service flow starts by checking whether the network card connector on the control board is properly attached. Your food stays cold and the compressor, fans and defrost cycle carry on as normal — what you lose is the connected features.

What E23 looks like on a Flavel fridge freezer

Most people find this page having searched for what the machine is doing rather than the code itself. On a Flavel fridge freezer, E23 usually shows up as one or more of these:

Not cooling
Freezer not freezing
Ice building up at the back
Food going off in the fridge
Running constantly and never getting cold
No function at all
Dead — nothing lights up
Lights flashing and nothing happening

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Home Wi-Fi or router down, or the appliance out of range of it
The appliance never fully paired to the network in the first place
Loose or unseated connector between the network card and the control board
Faulty network/Wi-Fi module
Control board fault reporting the failed ping

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Check your home Wi-Fi is actually working on a phone standing next to the fridge freezer — a weak signal at the back of the kitchen is a common cause
Restart your router and give the appliance a few minutes to reconnect
Switch the appliance off at the socket for a minute, then back on, and see whether the code clears
If your model connects through an app, run the setup/pairing process again from the start

Which Flavel models show E23

E23 means the same thing on all 2 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

7248541919 · 7248741919

Common questions about Flavel E23

What does E23 mean on a Flavel fridge freezer?

The fridge freezer's network connection has failed a self-check — it can't reach the network it's meant to talk to. It isn't a cooling fault. E23 is logged when the appliance runs a ping test and gets no response, so the control board flags that the network side isn't communicating. It sits alongside E22 as the same 'ping test couldn't be done' condition, and the service flow starts by checking whether the network card connector on the control board is properly attached. Your food stays cold and the compressor, fans and defrost cycle carry on as normal — what you lose is the connected features.

Can I fix Flavel E23 myself?

There are 4 checks you can safely do yourself first.

Check your home Wi-Fi is actually working on a phone standing next to the fridge freezer — a weak signal at the back of the kitchen is a common cause.
Restart your router and give the appliance a few minutes to reconnect.
Switch the appliance off at the socket for a minute, then back on, and see whether the code clears.
If your model connects through an app, run the setup/pairing process again from the start.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair Flavel E23?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E23?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most fridge freezer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Flavel fridge freezer codes

All Flavel fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Flavel E23 error — fridge freezer