New World E00 tumble dryer: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E00 actually means

The touch control panel on the front of the dryer has lost contact with the main circuit board that runs the machine, so nothing can be started.

On these heat pump models the touchscreen panel and the main board sit in separate places and talk to each other constantly. E00 is raised by the panel itself when that conversation stops — it is still powered and lit, but it is getting nothing back from the board controlling the compressor, motor and pump. The dryer stops rather than run blind, so programmes either won't start or drop out part way through with the warning LEDs blinking quickly.

What E00 looks like on a New World tumble dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a New World tumble dryer, E00 usually shows up as one or more of these:

Not drying
Blowing cold air
Clothes still damp at the end
Takes hours to dry
Drum not turning
Won't spin
Hums or buzzes but nothing moves
Turns one way only

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

The ribbon or wiring link between the display panel and the main board has worked loose or corroded
A failed main control board no longer sending data
A failed touch display board
Damp getting into the connections, common in garages and unheated utility rooms
A power supply disturbance that has left the two boards out of step

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the dryer off at the wall socket, leave it for a minute or two, then switch back on — a genuine one-off glitch between the boards will often clear and not return
Check the machine is plugged straight into a wall socket rather than through an extension lead or timer plug

Which New World models show E00

E00 means the same thing on all 2 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

NWCGTD8HP · NWCGTD9HP

Common questions about New World E00

What does E00 mean on a New World tumble dryer?

The touch control panel on the front of the dryer has lost contact with the main circuit board that runs the machine, so nothing can be started. On these heat pump models the touchscreen panel and the main board sit in separate places and talk to each other constantly. E00 is raised by the panel itself when that conversation stops — it is still powered and lit, but it is getting nothing back from the board controlling the compressor, motor and pump. The dryer stops rather than run blind, so programmes either won't start or drop out part way through with the warning LEDs blinking quickly.

Can I fix New World E00 myself?

There are 2 checks you can safely do yourself first.

Turn the dryer off at the wall socket, leave it for a minute or two, then switch back on — a genuine one-off glitch between the boards will often clear and not return.
Check the machine is plugged straight into a wall socket rather than through an extension lead or timer plug.

This one usually needs an engineer once you have tried them.

How much does it cost to repair New World E00?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E00?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most tumble dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other New World tumble dryer codes

All New World fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

New World E00 error — tumble dryer