New World E07 tumble dryer: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E07 actually means

The dryer has stopped because the drum motor isn't turning as it should — either the drum is jammed or the motor has lost its electrical connection.

On these New World heat pump dryers the control board watches the drum motor. If it sends the command to turn and gets nothing back, or the motor is stalled and can't move the drum, it shuts the cycle down and shows E07. The usual symptom is a machine that lights up and starts, but the drum never rotates, or it hums briefly and gives up.

What E07 looks like on a New World tumble dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a New World tumble dryer, E07 usually shows up as one or more of these:

Machine door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
Not drying
Blowing cold air
Clothes still damp at the end

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Drum jammed — a sock, wire or small item wedged between drum and casing
Worn or seized drum support wheels, so the motor cannot turn the drum
The motor's plug has worked loose from the control board
Failed drum motor
Snagged or damaged wiring to the motor

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Switch off at the wall and leave it a minute, then power up and try a short programme — a one-off fault can clear
Open the door and check nothing has fallen down the side of the drum or is trapped at the front seal
With the machine switched off at the wall, try turning the drum by hand: if it won't move freely, or grinds, something is mechanically wrong and it needs an engineer
Clean the fluff filter and, on heat pump models, check the lower condenser filter isn't clogged so a restart isn't fighting a blocked airflow

Which New World models show E07

E07 means the same thing on all 14 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

NWCGTD8HP · NWCGTD9HP · NWDHT1014DG · NWDHT1014W · NWDHT714W · NWDHT814B · NWDHT814W · NWDHT914DG · NWDHT914W · NWDHTE1014X · NWDHTE714B · NWDHTE814B · NWDHTE914X · NWWMSAEINT814W

Common questions about New World E07

What does E07 mean on a New World tumble dryer?

The dryer has stopped because the drum motor isn't turning as it should — either the drum is jammed or the motor has lost its electrical connection. On these New World heat pump dryers the control board watches the drum motor. If it sends the command to turn and gets nothing back, or the motor is stalled and can't move the drum, it shuts the cycle down and shows E07. The usual symptom is a machine that lights up and starts, but the drum never rotates, or it hums briefly and gives up.

Can I fix New World E07 myself?

There are 4 checks you can safely do yourself first.

Switch off at the wall and leave it a minute, then power up and try a short programme — a one-off fault can clear.
Open the door and check nothing has fallen down the side of the drum or is trapped at the front seal.
With the machine switched off at the wall, try turning the drum by hand: if it won't move freely, or grinds, something is mechanically wrong and it needs an engineer.
Clean the fluff filter and, on heat pump models, check the lower condenser filter isn't clogged so a restart isn't fighting a blocked airflow.

This one usually needs an engineer once you have tried them.

How much does it cost to repair New World E07?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E07?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most tumble dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other New World tumble dryer codes

All New World fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

New World E07 error — tumble dryer