New World E10 tumble dryer: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E10 actually means

The machine can no longer trust its water-level sensor, so it has stopped rather than risk filling or draining blind.

E10 on these New World washer-dryers is the electronic pressure sensor (EPS) fault. That sensor tells the control board how much water is in the drum by sending back a frequency signal; the board runs the pump and checks that signal falls in a narrow expected band, and if the reading is out of range — or no signal arrives at all — it flags E10 and abandons what it was doing. It is a fault on the washing side of the machine rather than the drying side, and it is one of the codes the manufacturer only intends engineers to see during the service self-test, so it usually points at the sensor itself or its connection rather than anything you have done.

What E10 looks like on a New World tumble dryer

Most people find this page having searched for what the machine is doing rather than the code itself. On a New World tumble dryer, E10 usually shows up as one or more of these:

Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water
Standing water in the bottom
Not filling with water
No water going in
Takes for ever to fill
Stops right at the start of the cycle

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Faulty electronic pressure sensor giving a reading outside the expected range
Loose or corroded plug on the sensor, so the board sees no signal at all
Blocked or split pressure hose between the tub and the sensor
Water or detergent residue blocking the sensor's air chamber
Control board fault misreading the sensor signal

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall, leave it a minute, then switch back on — a one-off glitch will sometimes clear.
Clean the pump filter and make sure it is screwed back in fully; the sensor check is done with the pump running.
Check the drain hose is not kinked, crushed behind the machine or pushed too far down the standpipe.
Make sure the machine is not sitting on a badly uneven floor with water trapped in the drum.

Which New World models show E10

E10 means the same thing on all 12 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

NWDHT1014DG · NWDHT1014W · NWDHT714W · NWDHT814B · NWDHT814W · NWDHT914DG · NWDHT914W · NWDHTE1014X · NWDHTE714B · NWDHTE814B · NWDHTE914X · NWWMSAEINT814W

Common questions about New World E10

What does E10 mean on a New World tumble dryer?

The machine can no longer trust its water-level sensor, so it has stopped rather than risk filling or draining blind. E10 on these New World washer-dryers is the electronic pressure sensor (EPS) fault. That sensor tells the control board how much water is in the drum by sending back a frequency signal; the board runs the pump and checks that signal falls in a narrow expected band, and if the reading is out of range — or no signal arrives at all — it flags E10 and abandons what it was doing. It is a fault on the washing side of the machine rather than the drying side, and it is one of the codes the manufacturer only intends engineers to see during the service self-test, so it usually points at the sensor itself or its connection rather than anything you have done.

Can I fix New World E10 myself?

There are 4 checks you can safely do yourself first.

Turn the machine off at the wall, leave it a minute, then switch back on — a one-off glitch will sometimes clear.
Clean the pump filter and make sure it is screwed back in fully; the sensor check is done with the pump running.
Check the drain hose is not kinked, crushed behind the machine or pushed too far down the standpipe.
Make sure the machine is not sitting on a badly uneven floor with water trapped in the drum.

This one usually needs an engineer once you have tried them.

How much does it cost to repair New World E10?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E10?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most tumble dryer faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other New World tumble dryer codes

All New World fault codes and repairs →

What this looks like when it happens

tumble dryer drum not turning

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

New World E10 error — tumble dryer