What is actually happening
This is different from a machine that will not spin: here the drum does not move at all, even at slow wash speed. On a belt-driven machine the belt has almost always come off or snapped, and the giveaway is that the motor can be heard running with nothing happening. On a direct-drive machine there is no belt, so the fault is the motor or its control.
The Candy fault codes that point at this
A Candy washing machine will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to drum not turning:
- E00 — The machine's main control board has either failed or has never been programmed with the settings for your model, so it can't run a cycle.
- E02 — The machine hasn't taken in enough water in the time it allows, so it has stopped and flagged a filling fault.
- E03 — The machine tried to pump the water out, didn't manage it in the time allowed, and has stopped with a drum still holding water.
- E04 — The machine has taken on too much water and the anti-flood safety in the pressure switch has cut in three times, so it has locked itself out to avoid a flood.
- E07 — The machine can't get a proper reading from the door lock — the control board thinks the door interlock is stuck in the locked position.
- E08 — The control board isn't getting a sensible speed signal back from the motor, so it shuts the cycle down rather than run the drum blind.
- E09 — The main circuit board that drives the drum motor has failed, so the machine cuts out rather than run the motor.
- E12 — The drying part of the cycle isn't heating up — the drum is turning but the air going through it is staying cold, so the machine stops and flags it.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a Candy washing machine
- A snapped or dislodged drive belt
- Worn motor carbon brushes, leaving too little power to turn a loaded drum
- A seized drum bearing
- A failed motor or motor control board on direct-drive machines
- An item jammed between the inner and outer drum
What you can safely check yourself
- Turn the empty drum by hand — very free movement suggests a belt, stiffness or grinding suggests bearings
- Listen during a cycle for a motor running with no drum movement
- Check nothing is jammed at the drum edge
Still drum not turning?
Most of these need an engineer once the checks above are done. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on Candy machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my Candy washing machine drum not turning?
The machine fills and the cycle runs, but the drum never rotates. This is different from a machine that will not spin: here the drum does not move at all, even at slow wash speed. On a belt-driven machine the belt has almost always come off or snapped, and the giveaway is that the motor can be heard running with nothing happening. On a direct-drive machine there is no belt, so the fault is the motor or its control.
Can I fix a Candy washing machine drum not turning myself?
Turn the empty drum by hand — very free movement suggests a belt, stiffness or grinding suggests bearings. Listen during a cycle for a motor running with no drum movement. Check nothing is jammed at the drum edge. Beyond those checks this one normally needs an engineer.
What Candy error codes mean drum not turning?
Candy washing machines report this through their own fault codes. The ones that point at drum not turning are E00, E02, E03, E04, E07, E08. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a Candy washing machine repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Other Candy washing machine faults
- washing machine not draining
- washing machine not spinning
- washing machine leaking water
- washing machine making a loud noise
- washing machine not heating the water
- washing machine door will not open