What is actually happening
On a conventional dryer this is usually a failed element or a tripped thermal cut-out, and the cut-out normally trips because airflow was restricted — so replacing the part without clearing the fluff simply repeats the fault. On a heat pump dryer there is no element at all, and a dryer that runs a full cycle without heat and reports nothing is a different diagnosis entirely.
The ElectriQ fault codes that point at this
A ElectriQ tumble dryer will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to not heating:
- E02 — The machine has asked for water and not received enough of it in the time allowed, so it has stopped and put E02 on the display.
- E36 — The machine has run the water heater for ten minutes and the water barely got any warmer, so it has stopped and flagged a heating fault.
- E37 — The sensor that measures the temperature of the air being drawn in for drying has stopped giving the control board a sensible reading, so the machine halts the drying side of the cycle.
- E38 — The dryer has stopped because the temperature sensor at the exhaust outlet isn't reporting any change in temperature, so the machine can no longer tell how hot the air leaving the drum is.
- E50 — The board that drives the drum motor has spotted something it doesn't like — a bad voltage, too much current, or a motor it can't get a proper speed signal from — so it has shut the cycle down.
- E61 — The control board has lost the signal that tells it how fast the drum motor is turning, so it has shut the cycle down.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a ElectriQ tumble dryer
- A failed heating element
- A tripped thermal cut-out, usually caused by blocked airflow
- A blocked lint filter, condenser or vent hose restricting air
- On heat pump models, a refrigerant or compressor fault rather than an element
- A failed thermostat or sensor
What you can safely check yourself
- Clean the lint filter, and on a condenser model pull out and rinse the condenser block
- Check the vent hose is not crushed, kinked or full of fluff
- Note whether it is a heat pump model — the diagnosis and the cost are quite different
Still not heating?
Most of these need an engineer once the checks above are done. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on ElectriQ machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my ElectriQ tumble dryer not heating?
The drum turns and the cycle runs, but the clothes come out cold and damp. On a conventional dryer this is usually a failed element or a tripped thermal cut-out, and the cut-out normally trips because airflow was restricted — so replacing the part without clearing the fluff simply repeats the fault. On a heat pump dryer there is no element at all, and a dryer that runs a full cycle without heat and reports nothing is a different diagnosis entirely.
Can I fix a ElectriQ tumble dryer not heating myself?
Clean the lint filter, and on a condenser model pull out and rinse the condenser block. Check the vent hose is not crushed, kinked or full of fluff. Note whether it is a heat pump model — the diagnosis and the cost are quite different. Beyond those checks this one normally needs an engineer.
What ElectriQ error codes mean not heating?
ElectriQ tumble dryers report this through their own fault codes. The ones that point at not heating are E02, E36, E37, E38, E50, E61. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a ElectriQ tumble dryer repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Other ElectriQ tumble dryer faults
- tumble dryer not drying the clothes
- tumble dryer drum not turning
- tumble dryer making a noise
- tumble dryer will not start
- tumble dryer burning smell
- tumble dryer keeps stopping