What is actually happening
This is different from a machine that will not spin: here the drum does not move at all, even at slow wash speed. On a belt-driven machine the belt has almost always come off or snapped, and the giveaway is that the motor can be heard running with nothing happening. On a direct-drive machine there is no belt, so the fault is the motor or its control.
The Grundig fault codes that point at this
A Grundig washing machine will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to drum not turning:
- E04 — The machine has spotted that the part of the control board which switches the water inlet valves on and off has failed shut, so water can keep pouring in whether the machine wants it or not.
- E05 — The machine can't get the water out — the drain pump either isn't running or is blocked.
- E06 — The control board's switching component for the drum motor has failed short, so the machine can no longer control the motor properly and stops the programme.
- E07 — The machine can't get a sensible reading from the sensor that tells it how much water is in the drum, so it stops rather than risk filling or draining blind.
- E08 — The machine hasn't got enough water in the drum in the time it expects, so it has stopped and flagged a water supply problem.
- E11 — The machine has lost a proper electrical connection to the drum motor, so it has stopped rather than carry on without being able to turn the drum.
- E12 — The machine thinks there is too much water in the drum, so it has shut the cycle down and will normally pump out instead of washing.
- E13 — The control board has lost communication with the washing machine's motor, so the drum won't be driven and the cycle stops.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a Grundig washing machine
- A snapped or dislodged drive belt
- Worn motor carbon brushes, leaving too little power to turn a loaded drum
- A seized drum bearing
- A failed motor or motor control board on direct-drive machines
- An item jammed between the inner and outer drum
What you can safely check yourself
- Turn the empty drum by hand — very free movement suggests a belt, stiffness or grinding suggests bearings
- Listen during a cycle for a motor running with no drum movement
- Check nothing is jammed at the drum edge
Still drum not turning?
Most of these need an engineer once the checks above are done. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on Grundig machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my Grundig washing machine drum not turning?
The machine fills and the cycle runs, but the drum never rotates. This is different from a machine that will not spin: here the drum does not move at all, even at slow wash speed. On a belt-driven machine the belt has almost always come off or snapped, and the giveaway is that the motor can be heard running with nothing happening. On a direct-drive machine there is no belt, so the fault is the motor or its control.
Can I fix a Grundig washing machine drum not turning myself?
Turn the empty drum by hand — very free movement suggests a belt, stiffness or grinding suggests bearings. Listen during a cycle for a motor running with no drum movement. Check nothing is jammed at the drum edge. Beyond those checks this one normally needs an engineer.
What Grundig error codes mean drum not turning?
Grundig washing machines report this through their own fault codes. The ones that point at drum not turning are E04, E05, E06, E07, E08, E11. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a Grundig washing machine repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Other Grundig washing machine faults
- washing machine not draining
- washing machine not spinning
- washing machine leaking water
- washing machine making a loud noise
- washing machine not heating the water
- washing machine door will not open