What is actually happening
A washer dryer dries by condensing moisture against a flow of cold water rather than venting it, so drying depends on both the heater and the cold water supply working. Lint has nowhere to go in a machine that has no filter you can reach, so it collects internally — and on some makes that shows up as a specific fault code rather than simply poor drying.
The Montpellier fault codes that point at this
A Montpellier washer dryer will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to not drying:
- E01 — The machine can't confirm the door is shut and locked, so it won't start or carry on.
- E02 — The machine hasn't taken in enough water in the time it expects, so it has halted the cycle.
- E04 — The machine has found more water in the drum than it should have, so it has cut the programme short and pumped the water out to avoid a flood.
- E05 — The machine can't get a sensible temperature reading from the wash tub's temperature sensor, so it won't heat the water.
- E06 — The machine has stopped because the control board isn't getting the drum motor to turn, or isn't getting the feedback from it that it expects.
- E07 — The washer dryer's control board has lost or cannot read the settings that tell it which model it is, so it refuses to run a programme.
- E08 — The control board has lost proper control of the drum motor — the switching device on the board that feeds power to the motor has failed, so the machine stops rather than risk running the motor unchecked.
- E09 — The machine has decided the electricity reaching it is outside the range it will work with, so it has stopped the programme rather than run on a bad supply.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a Montpellier washer dryer
- Internal lint build-up restricting airflow, which no accessible filter catches
- A failed drying element or heat pump, depending on the model
- A failed NTC sensor in the drying circuit, often reported as a code
- A restricted cold water feed, so the condenser cannot condense
- Loading past the drying capacity, which is always well below the wash capacity
What you can safely check yourself
- Check the drying load size against the manual — it is usually about half the wash load, and overloading is the most common cause of all
- Note any code shown during the dry cycle, which identifies it precisely
- Check the cold tap is fully open
Still not drying?
Most of these need an engineer once the checks above are done. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on Montpellier machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my Montpellier washer dryer not drying?
The wash is fine but the drying part of the cycle leaves everything damp. A washer dryer dries by condensing moisture against a flow of cold water rather than venting it, so drying depends on both the heater and the cold water supply working. Lint has nowhere to go in a machine that has no filter you can reach, so it collects internally — and on some makes that shows up as a specific fault code rather than simply poor drying.
Can I fix a Montpellier washer dryer not drying myself?
Check the drying load size against the manual — it is usually about half the wash load, and overloading is the most common cause of all. Note any code shown during the dry cycle, which identifies it precisely. Check the cold tap is fully open. Beyond those checks this one normally needs an engineer.
What Montpellier error codes mean not drying?
Montpellier washer dryers report this through their own fault codes. The ones that point at not drying are E01, E02, E04, E05, E06, E07. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a Montpellier washer dryer repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.