What E02 actually means
The fridge freezer has lost a reliable reading from the freezer temperature sensors, so it has flagged a fault rather than carry on guessing.
On electriQ side-by-side no-frost models, this code points to a problem with the freezer sensor and the evaporator sensor — the two probes the control board uses to decide when to cool and when to run a defrost. With no trustworthy reading, the board can't manage the freezer properly, so it warns you. In practice the compartment may run too warm, too cold, or ice up on the back wall while the display shows the fault.
What E02 looks like on a ElectriQ fridge freezer
Most people find this page having searched for what the machine is doing rather than the code itself. On a ElectriQ fridge freezer, E02 usually shows up as one or more of these:
- Not heating the water
- Washing coming out cold
- Cycle takes far longer than it should
- Not cooling
- Freezer not freezing
- Ice building up at the back
- Food going off in the fridge
- Running constantly and never getting cold
Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.
What usually causes it
- A failed freezer temperature sensor (the most common single cause)
- A failed evaporator (defrost) sensor behind the rear panel
- A damaged or disconnected sensor wire or plug at the control board
- Moisture or ice ingress around a sensor connection
- Control board fault misreading a healthy sensor
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Switch off at the wall for a minute, then restore power — occasional false readings clear on a restart.
- Check both doors are closing and sealing properly, as warm damp air pulls ice around the internal parts.
- Make sure vents inside the freezer aren't blocked by packed-in food or bags.
- Note whether the freezer is actually still holding temperature, and move anything at risk to another freezer if it isn't.
Which ElectriQ models show E02
E02 means the same thing on all 3 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.
EIQ60WINEPREM · EIQ60WINESS · EIQ84SBSFF
Common questions about ElectriQ E02
What does E02 mean on a ElectriQ fridge freezer?
The fridge freezer has lost a reliable reading from the freezer temperature sensors, so it has flagged a fault rather than carry on guessing. On electriQ side-by-side no-frost models, this code points to a problem with the freezer sensor and the evaporator sensor — the two probes the control board uses to decide when to cool and when to run a defrost. With no trustworthy reading, the board can't manage the freezer properly, so it warns you. In practice the compartment may run too warm, too cold, or ice up on the back wall while the display shows the fault.
Can I fix ElectriQ E02 myself?
There are 4 checks you can safely do yourself first.
- Switch off at the wall for a minute, then restore power — occasional false readings clear on a restart.
- Check both doors are closing and sealing properly, as warm damp air pulls ice around the internal parts.
- Make sure vents inside the freezer aren't blocked by packed-in food or bags.
- Note whether the freezer is actually still holding temperature, and move anything at risk to another freezer if it isn't.
This one usually needs an engineer once you have tried them.
How much does it cost to repair ElectriQ E02?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Tried the checks and it's still showing E02?
This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.
What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most fridge freezer faults are seen same day or next day.
Call 0115 648 0929 Book online — postcode and number is all we need
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
Other ElectriQ fridge freezer codes
- ElectriQ E03 — The wine cooler has lost the signal from its defrost sensor …
- ElectriQ E04 — The cooler has lost a sensible reading from its defrost sens…
- ElectriQ E05 — The appliance has lost the signal from the temperature senso…
- ElectriQ E06 — The appliance has lost a sensible reading from one of its te…
- ElectriQ E07 — The freezer's control board has lost a sensible reading from…
- ElectriQ E10 — The control panel thinks one of its buttons is being held do…
- ElectriQ E00 — The fridge freezer has lost a reliable reading from one of i…
- ElectriQ E01 — The fridge freezer has lost a reliable reading from one of i…
All ElectriQ fault codes and repairs →