Hisense F02 washing machine: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What F02 actually means

The machine has detected too much water inside the drum and stopped to avoid overflowing.

Hisense uses F02 (and F24 on some models) for an overflow condition — the water level sensor is reading above the safe maximum. That can be genuine over-filling, or a mass of foam fooling the sensor, or a fault on the control board. Either way the washer halts the programme rather than risk water on your floor.

What F02 looks like on a Hisense washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Hisense washing machine, F02 usually shows up as one or more of these:

Machine not draining
Water left in the drum at the end of the cycle
Stops mid-cycle full of water
Standing water in the bottom
Not filling with water
No water going in
Takes for ever to fill
Stops right at the start of the cycle

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Too much detergent, so the drum fills with foam
Water not draining away, so the level keeps rising
A water inlet valve leaking water in when it shouldn't
Faulty pressure/water level sensor giving a false reading
Control board fault

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the machine off at the wall for a minute, then power it back up and see if it clears
Check the drain hose isn't kinked, crushed behind the machine or pushed too far down the standpipe
Clean the pump filter at the bottom front (with the machine switched off) to rule out a blockage
Run a rinse-and-spin with no detergent — if it was excess foam, it should clear
Next wash, use the correct dose of detergent for your water hardness and load size

Which Hisense models show F02

F02 means the same thing on all 10 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

W812PVM · W812PVS · W914PVM · WFHV8012S · WFPV6012EM · WFPV7012EM · WFPV8012EM · WFPV8012EMS · WFPV9014EM · WFPV9014EMT

Common questions about Hisense F02

What does F02 mean on a Hisense washing machine?

The machine has detected too much water inside the drum and stopped to avoid overflowing. Hisense uses F02 (and F24 on some models) for an overflow condition — the water level sensor is reading above the safe maximum. That can be genuine over-filling, or a mass of foam fooling the sensor, or a fault on the control board. Either way the washer halts the programme rather than risk water on your floor.

Can I fix Hisense F02 myself?

There are 5 checks you can safely do yourself first.

Turn the machine off at the wall for a minute, then power it back up and see if it clears.
Check the drain hose isn't kinked, crushed behind the machine or pushed too far down the standpipe.
Clean the pump filter at the bottom front (with the machine switched off) to rule out a blockage.
Run a rinse-and-spin with no detergent — if it was excess foam, it should clear.
Next wash, use the correct dose of detergent for your water hardness and load size.

This sometimes clears with those checks. If it comes back, it needs looking at properly.

How much does it cost to repair Hisense F02?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing F02?

This sometimes clears with the checks above. If it comes back, it needs looking at properly. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Hisense washing machine codes

All Hisense fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Hisense F02 error — washing machine