Hisense F13 Washing Machine Error: Door Lock Fault Fix

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What F13 actually means

The machine can't confirm the door is properly locked shut, so it won't start the wash.

Before filling with water, the washer locks the door and waits for confirmation that the lock has engaged. If it doesn't get that signal — because the door isn't fully shut or the lock itself has failed — it stops and shows F13. It's a safety interlock, so the machine will refuse to run until the fault clears.

What F13 looks like on a Hisense washing machine

Most people find this page having searched for what the machine is doing rather than the code itself. On a Hisense washing machine, F13 usually shows up as one or more of these:

Machine door won't open
Door won't lock or click shut
Door lock light flashing
Door stuck shut with the load inside
Won't start even with the door closed
Not filling with water
No water going in
Takes for ever to fill

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

Door not pushed fully closed, or laundry trapped in the seal
Worn or misaligned door catch so it isn't seating properly
Failed door lock (interlock) assembly
Loose or broken wiring to the door lock
Fault on the main control board

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Open the door, check nothing is caught in the rubber seal, and close it firmly until you hear it click
Take out a little washing if the drum is overfilled and the door is being pushed open
Check the door isn't dropped or catching on the frame as it closes
Turn the machine off at the wall for a minute, then switch back on and restart the programme

Which Hisense models show F13

F13 means the same thing on all 24 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

W812PVM · W812PVS · W914PVM · WDQR1014EVAJM · WDQR1014EVAJMT · WF1I1142BWL · WFHV8012S · WFPV6012EM · WFPV7012EM · WFPV8012EM · WFPV8012EMS · WFPV9014EM · WFPV9014EMT · WFQA1014EVJMT · WFQA1214EVJMT · WFQA8014EVJM · WFQP6012EVM · WFQY1014EVJM · WFQY1014EVJMT · WFQY801418VJM · WFQY8014EVJM · WFQY9014EVJM · WFQY9014EVJMT · WFVB6010EM

Common questions about Hisense F13

What does F13 mean on a Hisense washing machine?

The machine can't confirm the door is properly locked shut, so it won't start the wash. Before filling with water, the washer locks the door and waits for confirmation that the lock has engaged. If it doesn't get that signal — because the door isn't fully shut or the lock itself has failed — it stops and shows F13. It's a safety interlock, so the machine will refuse to run until the fault clears.

Can I fix Hisense F13 myself?

There are 4 checks you can safely do yourself first.

Open the door, check nothing is caught in the rubber seal, and close it firmly until you hear it click.
Take out a little washing if the drum is overfilled and the door is being pushed open.
Check the door isn't dropped or catching on the frame as it closes.
Turn the machine off at the wall for a minute, then switch back on and restart the programme.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Hisense F13?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing F13?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most washing machine faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Hisense washing machine codes

All Hisense fault codes and repairs →

What this looks like when it happens

Repairs we cover near you

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Hisense F13 error — washing machine