What is actually happening
On a fridge freezer the freezer side normally does the cooling for both compartments, so a freezer that has stopped freezing while the fridge is still cold is unusual and points at airflow rather than the compressor. The most common cause of all is a thick layer of ice on the evaporator, which stops air moving over the coil no matter how well the compressor is working.
The ElectriQ fault codes that point at this
A ElectriQ freezer will usually tell you what it thinks is wrong before anyone opens it up. These are the codes we hold for this make that relate to not freezing:
- E00 — The fridge freezer has lost a reliable reading from one of its temperature sensors, so it can no longer control cooling properly in that compartment.
- E01 — The fridge freezer has lost a reliable reading from one of its temperature sensors, so the control board flags a fault rather than guessing at the cooling.
- E02 — The fridge freezer has lost a reliable reading from the freezer temperature sensors, so it has flagged a fault rather than carry on guessing.
- E03 — The wine cooler has lost the signal from its defrost sensor hough it were broicuit — and it shuts the cooling down rather than run blind.
- E04 — The cooler has lost a sensible reading from its defrost sensor and has flagged it as a short circuit, so it has stopped running normally and put the code up instead.
- E05 — The appliance has lost the signal from the temperature sensor in the lower compartment, so it can no longer tell how cold that zone is.
- E06 — The appliance has lost a sensible reading from one of its temperature sensors and has flagged it rather than carry on guessing.
- E07 — The freezer's control board has lost a sensible reading from one of its temperature sensors — the ambient sensor, going by electriQ's the fault — so it flags a fault rather than a cooling problem.
If yours is showing one of those, that is a much shorter conversation than a general fault — tell us the code when you book and the engineer can often carry the part.
The usual causes on a ElectriQ freezer
- A failed defrost heater or defrost timer, letting ice build up over the evaporator
- A failed evaporator fan, so cold air never circulates
- A door left ajar or a failed door seal, packing the compartment with frost
- A refrigerant leak
- A failed thermostat or sensor
What you can safely check yourself
- Empty it and defrost it fully for twenty-four hours with the door open, then run it again — if it works and then fails a few weeks later, that is the defrost system
- Check the door seal and that nothing is holding the door open
- Listen for the fan when the door switch is held in
Still not freezing?
Most of these need an engineer once the checks above are done. £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Our engineers work on ElectriQ machines week in, week out, so they arrive knowing the machine rather than reading the back of it. Local engineers across Nottinghamshire, Derbyshire and Leicestershire.
Call 0115 648 0929 Book online — postcode and number is all we need
Common questions
Why is my ElectriQ freezer not freezing?
The freezer is running but the contents are soft or thawing. On a fridge freezer the freezer side normally does the cooling for both compartments, so a freezer that has stopped freezing while the fridge is still cold is unusual and points at airflow rather than the compressor. The most common cause of all is a thick layer of ice on the evaporator, which stops air moving over the coil no matter how well the compressor is working.
Can I fix a ElectriQ freezer not freezing myself?
Empty it and defrost it fully for twenty-four hours with the door open, then run it again — if it works and then fails a few weeks later, that is the defrost system. Check the door seal and that nothing is holding the door open. Listen for the fan when the door switch is held in. Beyond those checks this one normally needs an engineer.
What ElectriQ error codes mean not freezing?
ElectriQ freezers report this through their own fault codes. The ones that point at not freezing are E00, E01, E02, E03, E04, E05. If your machine is showing one of those, that narrows it down considerably — each has its own guide on this site.
How much does a ElectriQ freezer repair cost?
£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.