What E18 actually means
The washing machine couldn't balance the load in the drum, so it ended the programme without spinning properly.
E18 is a warning rather than a fault. The machine spreads the washing round the drum before spinning, and if it can't get it evenly distributed it will keep trying — which makes the programme run longer — and then finish without a full spin to avoid damaging itself or shaking itself across the floor. Your clothes will come out wetter than usual.
What usually causes it
- One heavy item, such as a towel or duvet, bunched on one side of the drum
- Too small a load, so there isn't enough to balance out
- Overloaded drum leaving no room for the washing to move
- Items tangled together or trapped inside a duvet cover or sleeve
- Machine not sitting level, or still on its transit bolts after installation
What you can safely check yourself
Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.
- Open the door, untangle the washing and spread it evenly round the drum, then run a rinse and spin
- Wash bulky items like duvets or bath mats on their own, adding a couple of smaller items to help balance
- Don't cram the drum full — leave a hand's width of space at the top
- Check the machine isn't rocking on an uneven floor and that nothing is wedged under the feet
- Clean the pump filter at the bottom front, as poor draining can leave a heavy wet load
When to call someone
This often clears with the checks above, and rarely needs an engineer. We cover Nottinghamshire, Derbyshire and Leicestershire, and it's £66 including VAT for an engineer to come out and diagnose it — £84 in total if it's repaired on the visit with no parts needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.
Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.
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