Electrolux E09 hob: what it means & what to check

Stop using it for now. Carrying on with this fault risks further damage or a leak. Switch it off at the wall until it has been looked at.

What E09 actually means

Electrolux induction hobs are built from separate modules: a user interface board under the glass that reads your controls, and a power board that switches the coils. E09 is raised when the interface board loses or corrupts the data link between itself and the second controller, so it cannot confirm what the power side is doing. Because it can no longer trust the commands going to the coils, it locks the zones out and shows the code instead of heating.

What E09 looks like on a Electrolux hob

Most people find this page having searched for what the machine is doing rather than the code itself. On a Electrolux hob, E09 usually shows up as one or more of these:

Not heating up
Takes ages to get to temperature
Cuts out part way through cooking
Noisy fan
Not getting cold evenly
Cuts out after a few minutes
No function at all
Dead — nothing lights up

Recognise any of those? That is this fault, and the rest of this page explains what causes it and what you can check yourself.

What usually causes it

A one-off electronic glitch or power dip that the boards haven't recovered from
A loose or damaged plug on the internal ribbon or 14V supply between the two boards
A faulty or wrongly programmed user interface board
A failed power board (the usual answer when the interface has already been changed and the code returns)
On hobs with rotary controls, a failed control potentiometer module

What you can safely check yourself

Work through these in order. Anything beyond this — panels off, testing parts, anything to do with the wiring — is an engineer's job, and not one to attempt with the machine plugged in.

Turn the hob off at the wall or trip the circuit breaker, leave it for at least 30 seconds, then switch back on — Electrolux's own first step, and it clears the code on a fair number of hobs
Make sure the glass is clean and dry and nothing is resting across the control area before you power it back up
If it clears but comes straight back the next time you cook, note whether it happens on a particular zone or setting — that helps whoever attends

Which Electrolux models show E09

E09 means the same thing on all 7 of these models. If yours is not listed, the explanation above still applies — the code is set by the control board, not the model number.

47635IP-MN · 47645IQ-WN · AHD60150S · BHV6232FOK · BIT60336BK · SIB60424CK · WOK38TCIO

Common questions about Electrolux E09

What does E09 mean on a Electrolux hob?

The two electronic boards inside your hob — the part behind the controls you touch and the power board that drives the induction coils — have stopped talking to each other, so the hob shuts down rather than heat anything. Electrolux induction hobs are built from separate modules: a user interface board under the glass that reads your controls, and a power board that switches the coils. E09 is raised when the interface board loses or corrupts the data link between itself and the second controller, so it cannot confirm what the power side is doing. Because it can no longer trust the commands going to the coils, it locks the zones out and shows the code instead of heating.

Can I fix Electrolux E09 myself?

There are 3 checks you can safely do yourself first.

Turn the hob off at the wall or trip the circuit breaker, leave it for at least 30 seconds, then switch back on — Electrolux's own first step, and it clears the code on a fair number of hobs.
Make sure the glass is clean and dry and nothing is resting across the control area before you power it back up.
If it clears but comes straight back the next time you cook, note whether it happens on a particular zone or setting — that helps whoever attends.

This one usually needs an engineer once you have tried them.

How much does it cost to repair Electrolux E09?

£66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Tried the checks and it's still showing E09?

This one usually needs an engineer once you have tried the checks above. Then it wants someone who can open it up.

What it costs, before you call: the price is the same whatever the fault turns out to be — £66 including VAT for an engineer to come out and diagnose it, or £84 in total including VAT if it is put right on the visit and no parts are needed. Any parts needed are quoted on site before we fit them — you decide. Every repair carries a 90-day workmanship guarantee.

Our own engineers, not a call centre. We cover Nottinghamshire, Derbyshire and Leicestershire — most hob faults are seen same day or next day.

Call 0115 648 0929 Book online — postcode and number is all we need

Outside our area? The explanation above still stands — take it to a local engineer and tell them the code. Knowing it saves them time and you money.

Other Electrolux hob codes

All Electrolux fault codes and repairs →

What this looks like when it happens

Written by the engineers at ASAP Repairs, 0115 648 0929. We repair these machines for a living in Nottinghamshire, Derbyshire and Leicestershire.

Electrolux E09 error — hob